This Privacy Policy explains how Koala88 Casino (referred to as “Koala88”, “we”, “us” or “our”) collects, uses, stores and discloses personal information of users located in Australia who access or use our website, mobile services and related products (collectively, the “Services”). By using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described herein, in accordance with applicable Australian privacy and data protection laws.
1. Data Controller and Contact Details
The entity responsible for determining the purposes and means of processing your personal information in connection with Koala88 Casino is the Koala88 group company operating the website and Services. If you have any questions, requests or complaints regarding this Privacy Policy or our handling of your personal information, you may contact our privacy team via the contact channels specified on the Koala88 Casino website, indicating “Privacy Request” in your communication.
2. Categories of Personal Information Collected
We collect and process different categories of personal information necessary for the provision and improvement of the Services, for compliance with legal obligations and for the protection of our legitimate interests. The types of personal information we may collect include, without limitation, the following: identification data (full name, date of birth, gender, residential address, country of residence, nationality, unique customer identifiers); contact details (email address, phone number, communication preferences); account and profile information (username, encrypted password, security questions and answers, language and time zone settings, responsible gambling limits set by you); verification and KYC data (copies of identity documents, proof of address, payment instrument ownership confirmations, and any other documents required under anti-money laundering and counter-terrorism financing laws); financial and transaction data (deposit and withdrawal records, payment method details in tokenised or masked form, currency used, wagering history, bonuses and loyalty points, account balances); technical and device data (IP address, device identifiers, browser type and version, operating system, access times, referring URLs, approximate geolocation derived from IP, connection logs); usage and interaction data (pages visited, clicks, session duration, game preferences, interaction with customer support, marketing campaign responses, error reports); and compliance and risk data (fraud indicators, self-exclusion status, responsible gambling flags, sanctions or politically exposed person screening results where required by law).
3. Legal Bases for Processing
We process your personal information only where permitted by applicable law and based on one or more of the following legal grounds: performance of a contract, where processing is necessary to register and manage your account, provide gaming and payment services, and offer customer support; compliance with legal obligations, including obligations under anti-money laundering, counter-terrorism financing, sanctions, tax, accounting, responsible gambling and consumer protection laws applicable to online gambling services; legitimate interests, such as securing our systems, preventing fraud and abuse, improving our Services, conducting analytics and internal reporting, and enforcing our terms and conditions; and consent, where required by law, for example for certain marketing communications or the use of specific cookies or similar technologies, which you may withdraw at any time without affecting the lawfulness of processing based on consent before its withdrawal.
4. Purposes of Use of Personal Information
We use the personal information we collect for the following purposes: to create, verify and manage your Koala88 Casino account; to process deposits, withdrawals and other financial transactions; to provide access to games and related functionalities; to verify your identity, age, location and eligibility to use our Services; to comply with applicable regulatory and legal requirements, including reporting to relevant authorities where mandated; to monitor gameplay and transactions for fraud detection, risk management and responsible gambling purposes; to communicate with you regarding account activity, security alerts, service updates and policy changes; to provide customer support and handle complaints or disputes; to personalise content, game recommendations and user experience; to conduct statistical analysis, performance monitoring and service optimisation; and to send marketing communications and promotional offers, where permitted by law and subject to your marketing preferences.
5. Cookies and Similar Technologies
We use cookies and similar technologies to ensure the proper functioning of the Services, to maintain your session, to remember your preferences, to analyse website traffic and performance, and to support security and fraud prevention. Certain cookies are strictly necessary for the operation of the site and cannot be disabled without affecting core functionality. Other cookies, such as analytics or advertising cookies, may be used subject to applicable legal requirements and your consent where required. You can manage your cookie settings through your browser or device settings and, where available, through the cookie management tools provided on the Koala88 Casino website; however, disabling some cookies may limit your ability to use certain features of the Services.
6. Data Sharing and Disclosure
We may share your personal information with third parties strictly for the purposes described in this Privacy Policy and subject to appropriate safeguards. Categories of recipients may include: group companies and affiliates involved in the operation, support or management of the Services; payment service providers, banks and financial institutions necessary to process your transactions; identity verification, fraud prevention and risk assessment providers; technical service providers, hosting providers, IT support and security service providers; marketing and analytics partners, acting under our instructions and subject to contractual confidentiality obligations; professional advisers such as legal, tax and accounting consultants; and regulatory, governmental or law enforcement authorities, courts or dispute resolution bodies where disclosure is required by applicable law, regulation, court order or to protect our legal rights or the rights of others. We do not sell your personal information.
7. International Data Transfers
Your personal information may be transferred to and processed in countries outside Australia, including jurisdictions that may have different data protection standards. Where we transfer personal information internationally, we take reasonable steps to ensure that an adequate level of protection is provided in accordance with applicable privacy laws. These measures may include contractual safeguards, such as data protection clauses with recipients, and technical and organisational security measures. By using the Services, you acknowledge that such international transfers may occur as necessary for the provision of the Services and related operations.
8. Data Security
We implement technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include encryption, access controls, network security protections, segregation of duties, secure data storage and regular security assessments. Access to personal information is restricted to authorised personnel who require such access for the performance of their duties and who are subject to confidentiality obligations. While we take reasonable steps to secure your personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce our rights. Retention periods may vary depending on the category of personal information and applicable law, including record-keeping obligations under anti-money laundering, counter-terrorism financing and gambling regulations. When personal information is no longer required, we will take reasonable steps to delete, de-identify or anonymise it in a secure manner.
10. Your Rights and Choices
Subject to applicable law and certain limitations, users in Australia may have the following rights in relation to their personal information: the right to request access to personal information we hold about you; the right to request correction of inaccurate, incomplete or outdated personal information; the right to request deletion of personal information, where there is no legal basis for its continued retention; the right to object to certain types of processing, including direct marketing; the right to withdraw consent where processing is based on your consent; and the right to lodge a complaint with a relevant privacy or data protection authority. To exercise these rights, you may contact us using the details provided on the Koala88 Casino website. We may need to verify your identity before responding to your request and may be legally entitled to refuse certain requests.
11. Marketing Communications
Where permitted by law, we may send you marketing communications regarding Koala88 Casino products, services, promotions and features that may be of interest to you. You can manage your marketing preferences at any time through your account settings or by using the unsubscribe or opt-out mechanisms provided in the communication. Opting out of marketing communications will not affect service-related messages, such as security alerts, transactional notifications or important updates to our terms and policies.
12. Responsible Gambling and Self-Exclusion
As part of our responsible gambling obligations, we may process personal information related to your gambling behaviour, limits you set, self-exclusion requests and interactions with our responsible gambling tools or support services. This information may be used to identify indicators of problematic gambling, to implement self-exclusion or cooling-off measures, and to comply with applicable Australian regulations and industry standards. Such processing is carried out to protect you and to meet our legal and regulatory obligations.
13. Third-Party Websites and Services
The Services may contain links to third-party websites, applications or services that are not controlled or operated by Koala88 Casino. This Privacy Policy does not apply to such third-party services, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of any third-party services you access via the Koala88 Casino website before providing any personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the Services. Any material changes will be posted on the Koala88 Casino website, and the “last updated” date may be adjusted accordingly. Where required by law, we will notify you of significant changes through additional means, such as email or on-site notices. Your continued use of the Services after the effective date of an updated Privacy Policy will constitute your acknowledgment of the changes.
15. Contact and Complaints
If you have questions about this Privacy Policy, wish to exercise your privacy rights or wish to submit a complaint regarding our handling of your personal information, you may contact us using the contact information provided on the Koala88 Casino website. We will review and respond to your request or complaint within a reasonable timeframe and in accordance with applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.